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Welcome to our website

This website is owned by The Waste Company. The Term ‘The Waste Company’ or ‘we’ refers to the owner of the website. The term ‘user’ of ‘individual’ refers to you, the person viewing and using the website.

By browsing and using The Waste Company website, you are agreeing to comply with and be bound by our terms and conditions of which govern The Waste Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

These conditions may be subject to change at any time without any notice to the user. By your continued use of this website you agree to comply with the most current version of the conditions of use.

The content and information provided in the pages of this website is for the users’ general information.

The website uses cookies to monitor browsing preferences, if you allow cookies to be used, personal information may be stored by The Waste Company. For example; information about the users preferences on particular sites. Data or information collected may be used to help improve and manage the website and therefore may be shared with third parties.

The entirety of this website is protected by copyright. Except where noted the website contains material which is owned by The Waste Company; reproduction is prohibited other than in accordance with the copyright notice.

All trademarked rights in The Waste Company appearing on the website are owned by and vest in The Waste Company.

Use of any information from this website is at the users’ risk, for which The Waste Company shall not be liable. It is the user’s responsibility to ensure that any information or services available through this website meet your specific requirements.

On occasion this website may include links to other websites. These links are provided for the users’ convenience to provide further information. It does not signify that we endorse the website(s) and we are not responsible for the content of any other website(s) or pages linked or linking from this website.

All use of this website are governed by laws of England and Wales. Unauthorised use of this website may give rise to a claim for damages and/or may be a criminal offence. Users accessing this website from outside of England acknowledge that they agree and are responsible to comply with local laws.


It is The Waste Company (UK) Ltd policy to comply with legislation and to give best customer service. The Waste Company (UK) Ltd continually reviews and assesses the performance and competence of the subcontractors who undertake projects with The Waste Company (UK) Ltd. In the following Terms and Conditions


1. General Terms and Conditions

1.1 These General Terms and Conditions shall, govern all requests made by the Customer such as quotations, order confirmations, purchasing orders, orders and delivery dates, except to the extent that these General Terms and Conditions specify otherwise.

1.2 Deviating conditions shall only apply when The Waste Company (UK) Ltd expressly agrees to them in writing, and they shall apply exclusively to the agreement(s) for which they are made.

1.3 In these General Terms and Conditions, “goods” shall be understood to include any services provided by The Waste Company (UK) Ltd, including but not limiting, container hire, lorry hire, wheelie bin services, liquid services.

1. (3a) The Waste Company (UK) Ltd is referred to as “the Company”, “the Supplier” refers to where permitted The Waste Company (UK) Ltd or The Waste Company (UK) Ltd.’s suitably authorised sub-contractor and the person to whom any quotation is made and accepted by the placing of an order is referred to as “the Customer”.


2. Request for Quotations

2.1 Quotations will be provided upon current market rates and the Company will be entitled to apply increases were deemed suitable at any point in the contract.

2.2 Any quotation provided by the Company will not take into account Value Added Tax or any other Tax (unless otherwise stated). The Customer in addition shall pay the price of Value Added Tax as well as the contract price.

2.3 All quotations provided by the Company are valid for 30 days (unless previously cancelled by the company). If the quotation is not accepted within the time provided by the Company then the quotation will automatically be lapsed unless it has been extended clearly in writing by the Company.

2.4 Acceptance of any quotation by the Customer shall include the acceptance of these terms and conditions. Any other terms or conditions shall be void unless an agreement has been made expressly in writing between the Customer and the Company.


3. Agreement

3.1 An agreement shall be deemed to have been concluded as soon as the Company receives a written order from the Customer. If, however, the order is sent after expiry of the period referred to in Article 2(3) or the order deviates significantly from the quotation, the agreement shall be deemed void until another quotation has been provided to the Customer from the Company.

3.2 Any time periods or dates quoted for the delivery of goods by the Company are approximate only, they are not to be taken as agreed times or dates

3.3 The ordering of goods will take place within the normal working days i.e. Monday – Friday and normal working hours. Services requested by the Customer outside of normal working days or normal working hours may be subject to additional charges. Bank holidays are not deemed to be normal working days.

3.4 Any requests for goods must go directly through the Company, who will liaise with the Sub-Contractor on behalf of the Customer in regards to all services provided by the Company.

3.5 No services will be provided to the Customer until an official purchase order detailing but not limiting to, an order number, delivery address and site contact provided to the Company or unless written acknowledgement has been accepted from the Customer by the Company.


4. Conditions of Hire

4.1 Any containers delivered to site on behalf of the Company remain the sole responsibility of the Customer whilst there. The Company shall not be liable for any breakage or damage caused to the goods supplied by the Company. Any such breakage or damage caused to goods supplied by the Company to the Customer will be chargeable to the Customer.

4.2 It is the responsibility of the Customer to ensure and maintain that there is adequate and safe vehicle access to the site including facilities for maneuvering and on/off loading goods. It is also the responsibility of the Customer for ensuring suitable ground condition.

4.3 The Customer will ensure that any deliveries or collection of goods to or from site is enabled to be carried out without risk of damage to the vehicle, its driver or its load and without obstruction to the public highway.

4.4 Should the container be required by the Customer to be placed on the public highway, the Customer is responsible for having obtained the necessary license from the appropriate authority.

4.5 The Customer must comply with all reasonable instructions from the Company in relation to the use of containers and must not:

  • Alter, adapt or damage a Container or affix anything onto a Container;
  • Place anything in a Container which is likely to damage a Container;
  • Light a fire in a Container;
  • Move a Container to an alternative location on Site without the Written Consent of the owner of the Container;
  • Sublet, charge, lease, hire or part possession of any Container;
  • Deposit anything other than Waste in a Container;
  • Compact the Waste in or overfill any Container;
  • Exceed weight loading restrictions.

4. (5a) Any costs incurred due to a breach of the terms in Article 4.5 will be passed onto the Customer by the Company.

4.6 The Customer is the sole owner and controller of the waste placed in each container and must comply with its obligations in respect of the waste under the law including, but not limited to, Environmental Law.

4.7 If a container has been overfilled, the container will not be removed from site and the customer will be liable to remove excess waste before collection of the container – this may also incur additional charges in the form of a wasted journey/s. In each case the Customer will be required to hire an additional container to remove any excess waste.

4.8 If whilst on hire a Container is slightly damaged (fair wear and tear accepted) the Customer shall indemnify the owner for the cost of repair to the Container and any direct consequential cost arising from such damage.

4.9 If whilst on hire a Container is stolen, lost, destroyed or damaged beyond economic repair the Customer shall indemnify the Owner in respect of such loss and any consequential loss arising there from.


5. Acceptance of Goods

5.1 If there are any discrepancies with regards to the condition of the containers on delivery it is the Customers duty to make the Company aware immediately. Any damage or breakage caused to goods on delivery will remain the responsibility of the Sub-Contractor.

5.2 The Company will not take any responsibility for any damage to any container however caused.

5.3 The Customer is required to provide the Company with the names of approved signatories in the form of who is allowed to accept and sign the delivery of goods.

5.4 On signing the Proof of Delivery ticket the Customer has accepted the goods and is contracted to these Terms and Conditions.


6. Prices, charges, invoices and payment

6.1 All prices and charges quoted shall be deemed to include all direct and indirect costs of whatever kind.

6.2 Payment terms are subject to the Customer having an approved credit account facility with the Company.

6.3 Any queries in respect to invoices sent by the Company must be brought to the attention of the Accounts Department by the Customer within 7 working days from the date of which the invoice was sent. Any queries made after the 7 working day period may be disregarded by the Company subject to discretion of the Directors. Thereby all due payments must be made within the agreed payment terms to the Company by the Customer.

6.4 If payments have not been made by the Customer within the payment terms set out by the Company, the Company is entitled to discontinue services until payments are made, or an agreement has been made with the Customer and Company Director in writing.

6.5 All late payments are subject to the following surcharges; – Over 30 Days – 4% of total invoice value – Over 60 Days – 8% of total invoice value – Over 90 Days – 15% of total invoice value – Over 120 Days – 25% of total invoice value.


7. Force Majeure

7.1 In the unforeseeable circumstances the Company is prevented from fulfilling a contract, the Company shall not be liable to pay compensation, provided that the Company informs the Customer verbally or in writing about the default and the underlying reasons forthwith and, in any event, within the period agreed for compliance with the obligation.


8. Dissolution

8.1 The Customer is entitled to terminate or cancel an agreement by giving 14 working days written notification, without having any liability to the Company.

8.2 Should the Customer choose to cancel services for which an order of instruction has been taken by the Company before the 14 day cancellation period the following charges will be applied: 4-13 days’ notice – 10% of total hire charge 1-3 days’ notice – 50% of total hire charge Less than 24 hours’ notice – 100% of total hire charge.


9. Acceptance

9.1 The customer hereby accepts that it shall comply with all the terms and conditions of any agreement concluded or to be concluded between The Waste Company (UK) Ltd.

9.2 The Waste Company (UK) Ltd shall always inform the customer of the terms and conditions referred to above prior to the initial agreement.